How we monitor what we approve.

Publishing a standard only matters if someone independent checks providers and trainers against it, and acts when they fall short. This page explains how.

Independent external quality assurance

Every approved provider is monitored by an independent external quality assurer — independent of TIB's own management, and in particular independent of any provider connected to a TIB officer (see our impartiality statement). Our external quality assurers are experienced, freelance assessors appointed by TIB; an assessor is never assigned to a provider they have a connection with. Monitoring is:

• » At least annual for every approved provider, whatever their record.
• » Risk-based on top of that baseline — a provider with complaints, findings or rapid growth is visited more often.
• » Made up of observation of delivery, sampling of assessment records, and trainer credential checks against the standards page.

Trainer credential verification

A registered trainer's credentials — their clinical qualification or registration, and their training/assessing qualification — are checked at registration and kept under review. When a credential is due to expire, the trainer and their provider are flagged automatically, ahead of the deadline, rather than the lapse being caught only at the next visit.

When a provider or trainer falls short

Findings from monitoring lead to action proportionate to what's found, following a published escalation path:

Complaints

Anyone — a learner, an employer, a member of the public — can raise a complaint about an approved provider or registered trainer through our contact page. Complaints feed directly into our monitoring and improvement process, and a complaint connected to a TIB officer is handled under the same independent decision-making as any other.

Clinical governance

Our first aid standards follow current recognised UK guidance — including the Resuscitation Council UK guidelines and HSE guidance on first aid training — so that what providers deliver and trainers teach reflects current, defensible clinical practice. When that guidance changes, we review our standards against it.

We are establishing a clinical advisory panel to review course content and standards. We'll list its members here once it is in place.